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מלונות סטאי - מלונות יוקרה בארץ

Privacy Policy

Privacy Policy

The Setai chain of hotels (hereinafter, the “Chain”) believes that it very important to safeguard the privacy of the users of the website: (hereinafter, the “Website”). This document details the privacy policy applied on the Website and reviews, among other things, the way the Chain uses information collected from the users on the Website.

Personal information (as such term is defined below) will be stored in the Chain’s databases and any use of it will be made in accordance with the provisions of this privacy policy or the provisions of any law.

You are not required by law to provide the personal information listed below. Nevertheless, it is possible that without providing the aforementioned information we will not be able to provide you with all or some of the services. By continuing to use the Website, you are expressing your consent to this policy and to the collection of personal information about you according to this privacy policy, as detailed below.

Terms that are not defined in this privacy policy will have the meaning given to them in the existing regulations on the Website: לינק לתקנון

  1. Types of information collected
    • Personal information and identifying information: When using the Website, the user may be asked to provide personal information, such as: name, e-mail address, phone number; payment information, such as: credit card details, or any other information related to the actual purchase of the service and/or transaction; as well as other identifying information about the user, including a photo and/or identification card for identification purposes (as required), which will be provided as part of registering on the Website or by joining a certain campaign or any activity of the Chain.
    • Information about the use of the Website: information about the user’s use of the Website, including login times, the duration of browsing on the Website or on a certain screen on the Website and what actions were performed. This information may include unidentified browsing, exposure or usage data, which are automatically saved for statistical and aggregative purposes, for the proper management of the Website and the services offered through it, its operation, development and management, improvement of services, technological improvements, user experience, activation of additional ancillary services, change or cancellation of existing content or services and other internal, commercial and statistical purposes, including establishing contact with the user, for the purpose of providing services, for the purpose of sending and presenting marketing and advertising content, including by way of displaying personalised advertisements on social networks.
    • Technical information: including information about the Internet connection (for example, IP address and Internet provider), information and location about the device through which the user accesses the Website (for example, information about the type of device and the operating system installed on it).
    • Additional information: any additional information that you may provide us during your use of the Website.

(herein before and after, collectively: “Personal Information”).

  • In addition, the Chain may collect and process statistical and aggregate data for any purpose. This type of information is not an identifier and therefore does not constitute Personal Information. For example, we may use aggregate information about the use of the Website to calculate the percentage of users who use a certain tool on the Website or the percentage of users who have purchased a certain security.
  • To the extent that you provide us with Personal Information concerning third parties, you must obtain their consent for this and the responsibility for this is yours, alone.
  1. How do we collect the information?

We use different ways to collect Personal Information from you and about you, including the following:

  • Information that you will provide to us directly: You can provide us with identifying information, contact information, financial information, while registering or browsing the Website, or while joining a certain campaign or any activity of the Chain. You can also provide us with additional information when you contact us.
  • Automatically collected information: During your use of the Website, we may automatically collect technical information or information about your use of the Website. We collect this information using logs and similar technologies. Also, we automatically collect information about the transactions performed on the site.
  • Public information and information received from third parties: We may receive technical information and information about the use of the Website from third parties, including providers of analytics tools and advertising partners.
  1. The purposes of collecting and using the information:

The Chain will collect and use the Personal Information solely in accordance with the provisions of the law, including the provisions of the Privacy Protection Law, 5741 – 1981, and the regulations established pursuant to it. In most cases, the Chain will use the Personal Information in the cases below and for the following purposes:

  • Providing services, performing an agreement with you or entering into such an agreement, including in the case of registering for the Website or for any activity of the Chain or of anyone on its behalf, including for the purpose of verification, identification, or any other action required for the purpose of managing and operating the Website, activity of the Chain or of corporations on its behalf or entities related to business or related or other services.
  • Establishing contact and delivering messages, including via SMS, WhatsApp, email and/or messages within the Website, including direct mail;
  • Service offerings; sending and presenting marketing and advertising content, including personalised advertisements;
  • The operation of the Website, its development, improvement and management as well as the improvement of the service and its adaptation to the customer;
  • Identifying you, verifying your identity and fulfilling other legal and regulatory requirements applicable to the Chain;
  • For those purposes for which the user has given his consent to the processing of the information in connection with them;
  • According to the provisions of any law, judicial order or requirement of a competent authority.

The Chain and/or someone on its behalf may contact you in the future by direct mail based on the Personal Information, in accordance with the consent given by you at the time of registration, when registering or joining one or more of the Chain’s services, including marketing and/or advertising offers, as well as regarding updates and offers regarding services of the Chain and/or other corporations on its behalf and/or regarding the upgrade of an order placed by a user of any kind and type in the various mailing methods. In addition, it is possible that the Chain will send you messages (including “push messages” to your device, SMS messages or emails) concerning the user’s activity on the Website.

It is clarified that the user has the right, at his request, to be deleted from any of the databases of the Chain and/or anyone on its behalf, to instruct that information relating to him not be provided to a person, type of people or to certain people and all for a limited or permanent period of time, or to request the removal of his name from the mailing list for sending referrals, and all this by marking the appropriate box in the emails that are sent (if any are sent), changing the settings on the Website or by sending a written message to the Chain stating the request to be deleted from the database (using the contact details that appear in the Website regulations), as applicable.

The user is aware that information provided by him as stated above and below, may also be entered into an additional database that the Chain owns (if it owns any), which is used for direct mail services for the Chain and those acting on its behalf – and that the data may be used by the Chain and/or those acting on its behalf, subject to the limitations of the law and the provisions of the Privacy Protection Law.

  1. Providing information to third parties

The Chain may transfer the Personal Information to third parties in the following cases:

  • To contractors or service providers on behalf of the Chain, for the purpose of providing the services in accordance with the provisions of the regulations or in accordance with the agreement with the user (for example, storing information with cloud service providers, transferring personal details to brokers through which transactions can be performed or to a database for the purpose of transferring funds at the user’s request, etc.);
  • To other corporations on behalf of the Chain for the benefit of receiving services from them, pursuant to a user’s request, to activate or purchase services from third parties through the Chain and/or through the Chain’s Website, in order to complete the process and provide service to the user.
  • To the Chain’s professional advisors (such as lawyers, accountants) as may be required for the provision of their services;
  • If we organize our activities within the framework of another body, including a corporate merger with another body and/or a merger of the site’s activity with the activity of a third party or a merger of the Chain’s databases, sale of activity, etc., provided that the body to which we will merge and/or to which our activity will be transferred (in whole or in part) will accept the terms of this privacy policy;
  • In the event of a legal dispute between the user (and/or a party on his behalf) and the Chain (and/or a party on its behalf), to the extent that is required in connection with dealing with said dispute;
  • To suppliers and service providers of the Chain, among other things, in order to enable and/or improve the Website and the browsing experience, in order to adapt it to the user’s preferences, to monitor the nature and scope of the use of those browsing the Website and for the purpose of displaying marketing posts that may be of interest to the user, for the purpose of handling reports or requests of the user as part of the Website or as part of participating in an activity or campaign, which requires cooperation with related service providers.
  • To the competent authorities for the purpose of identifying the user, verifying his identity (for example, if it be required to transfer his photo and a copy of his I.D. card to verify his identity), conducting checks that are required for compliance with any law, tax calculations and deductions, etc.;
  • For the purpose of sending and presenting marketing and advertising content, including personalised advertisements;
  • With the consent and approval of the user;
  • In accordance with the requirements of any law and/or competent authority as well as for the purpose of conducting legal proceedings.

The information may be transferred and/or stored outside the borders of Israel, for the purposes listed above, including in countries where the level of protection of Personal Information falls short of that existing in Israel. In the case of such a transfer, the transfer will be performed in accordance with the provisions of the law.

  1. External sites

The Website may include links to third-party external sites (such as social networks, clearing sites, etc.). Clicking on such a link may result in the collection of your Personal Information by a third party. The Chain does not have any control over the external sites and it and/or anyone on its behalf will not bear any responsibility and/or liability in relation to them. We recommend that you read the terms of use and the privacy policy relevant to the external sites before using them.

  1. Cookies

The Website uses cookies (or similar technologies). Cookies are files that are downloaded to the device from which the user browses the Website (computer, smart phone, etc.) and which store different types of information on the device from which the user is browsing, including to collect data about the use of the site, to verify details, to collect information such as entry and exit times from the site, To enable proper and full operation of the site, etc. Modern browsers include the option to avoid receiving cookies and to delete cookies (you can use the browser’s help file for this matter).

Among other things, the Website uses various third-party technologies, such as Facebook, in order to collect data about the user’s activity on the Website and present you, when you visit social networks or third-party sites, with marketing content and advertisements that may be of interest to you.

  1. Minors

The Website is not intended for children under the age of 18 and we do not knowingly collect Personal Information of minors under the age of 18. If you are a parent or legal guardian of a minor and you believe that your child is using the site, we ask that you notify the Chain immediately. When you contact us as a parent or guardian, we may ask to receive Personal Information from you in order to prove your identity.

  1. Information security

We use advanced technological and organizational security measures to secure the information under the Company’s control against accidental or intentional exploitation, loss, destruction, or access or penetration by unauthorised or authorised persons and entities. Despite the advanced measures we take, we cannot guarantee the absolute security and preservation of the information and we cannot guarantee that our servers will be completely immune from unauthorised access to the information stored on them. Therefore, the Chain is not responsible and will not bear any responsibility in case of intrusion or hacking and/or any damage that may be caused beyond its control.

  1. Saving the information

We will keep the Personal Information for the period of time required to fulfil the purposes for which it was collected, including for the purpose of fulfilling the obligations imposed on us by law, including reporting obligations. In order to determine the appropriate period of time for keeping the Personal Information, we will consider, among other things, the purpose of its collection, its scope, nature, sensitivity, the risk that may be caused by unauthorised access to the Personal Information and the period of time during which we may be required to have the Personal Information for the purpose of complying with legal requirements or for the purpose of conducting legal proceedings.

  1. Changes to the privacy policy

The Chain reserves the right to update, from time to time, the provisions of this privacy policy. In the event of such a change, the Chain will display the updated policy on the Website. We recommend that you review the privacy policy from time to time. Continued use of the Website after the privacy policy has been updated constitutes the user’s consent to the terms of the updated privacy policy.

  1. Exercising your rights

For the purpose of exercising the rights granted to you in the Privacy Protection Law, you can contact us in writing using the contact details below:

  • You can review the information about you that is held in the Chain’s databases, either by yourself or through your representative who has been authorised to do so in writing or through a guardian who has been appointed for you, subject to the provisions of the Privacy Protection Regulations (Conditions for Reviewing Information and Procedures for Appealing a Refusal of a Request to Review), 5741 – 1981 (hereinafter, the “Reviewing Regulations”). The Chain will respond to your request within 21 days of receiving the request, unless this period has been extended in accordance with the Reviewing Regulations.
  • In your application, you must specify all the details required in accordance with the Reviewing Regulations, including your first name, I.D. number, father’s name, address (including post code), the reasons for the review request and the type of information that is requested to be reviewed.
  • Should you find that the information held in the Chain’s databases is not correct, complete, clear or up to date, you can request to correct or delete the information about you. The Chain will respond to your request within 30 days of receiving the request, unless this period has been extended in accordance with the Reviewing Regulations.
  1. Contact

For any questions regarding this privacy policy, you can contact us in the following ways:

By telephone at +972-9-9603700, or

By email at [email protected]

In order to be able to handle your request in the best way, we ask that you state your full name and your contact details (name, email address and phone number).

This policy was last updated on February 7, 2023.

See Other Setai Properties

              Tel Aviv 

              Sea of Galilee 

              Miami Beach 


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